What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners.
Cookies are not programs and cannot carry viruses or malware. They cannot access any other information on your device beyond what was specifically stored in them.
In addition to standard cookies, we may also use similar technologies such as:
- Web Beacons / Pixels: Tiny invisible images embedded in emails or pages to track opens and interactions
- Local Storage: Browser-stored data that persists between sessions without expiry
- Session Storage: Temporary storage cleared when the browser tab is closed
- Fingerprinting: Device characteristics used to recognize returning visitors (used minimally and only for security purposes)
Types of Cookies We Use
We categorize cookies by their purpose and duration:
| Category | Purpose | Can Be Disabled? | Duration |
|---|---|---|---|
| Essential | Site functionality, security, sessions | No β required | Session / 1 year |
| Preference | Language, theme, display settings | Yes | 1 year |
| Analytics | Traffic analysis, performance | Yes | 26 months |
| Marketing | Targeted ads, remarketing | Yes | 90 days |
| Security | Fraud detection, bot prevention | No β required | Session |
Essential Cookies
These cookies are strictly necessary for our website to function and cannot be disabled. Without them, you would not be able to use core features of our site.
| Cookie Name | Purpose | Duration |
|---|---|---|
session_id | Maintains your login session | Session |
csrf_token | Prevents cross-site request forgery | Session |
cart_id | Remembers items in your shopping cart | 7 days |
cookie_consent | Stores your cookie consent decision | 1 year |
__cf_bm | Cloudflare bot management | 30 minutes |
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve the site's performance, content, and usability.
- Google Analytics 4: Tracks page views, session duration, bounce rate, and user journeys. Data is anonymized β IP addresses are truncated before storage. Google Privacy Policy
- Hotjar: Records anonymous heatmaps and scroll maps to identify usability issues. No personally identifiable information is collected.
We have enabled IP anonymization in Google Analytics. The last octet of your IP address is zeroed out before data is stored, meaning your full IP is never logged.
Marketing & Advertising Cookies
Marketing cookies are only activated if you explicitly consent. They allow us and our advertising partners to show you relevant advertisements on other websites based on your browsing interests.
- Google Ads Remarketing: Shows Norton ads to users who have previously visited our site
- Facebook Pixel: Enables conversion tracking and custom audience targeting on Facebook and Instagram
- Microsoft Clarity: Behavioral analytics for ad optimization
You can opt out of marketing cookies at any time via our Cookie Settings panel. Doing so will not reduce the number of ads you see, but the ads you see may be less relevant to your interests.
Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies, and they are governed by the respective third party's privacy policy:
| Provider | Purpose | Policy Link |
|---|---|---|
| Google (Analytics, Ads) | Analytics, Advertising | policies.google.com |
| Facebook / Meta | Social, Advertising | facebook.com/policy |
| Stripe | Payment processing | stripe.com/privacy |
| Hotjar | UX analytics | hotjar.com |
| Cloudflare | Security, CDN | cloudflare.com |
| Intercom / LiveChat | Customer support chat | intercom.io/terms |
Managing Your Cookie Preferences
You have full control over which non-essential cookies you accept. You can manage your preferences at any time using the following methods:
- Cookie Banner: When you first visit our site, a banner allows you to accept all, decline non-essential, or customize cookie categories
- Cookie Settings Button: Click the button below to open the preference panel at any time
- Browser Settings: See Section 8 for browser-specific instructions
Essential and security cookies cannot be disabled as they are required for the website to function. Disabling all cookies via your browser may prevent you from logging in or completing a purchase.
Browser-Level Cookie Controls
Most browsers allow you to view, block, and delete cookies through their settings. Here's how to access cookie settings in the most popular browsers:
- Google Chrome: Settings β Privacy and Security β Cookies and other site data
- Mozilla Firefox: Settings β Privacy & Security β Cookies and Site Data
- Apple Safari: Preferences β Privacy β Manage Website Data
- Microsoft Edge: Settings β Cookies and site permissions β Manage and delete cookies
- Opera: Settings β Advanced β Privacy & Security β Site Settings β Cookies
You can also opt out of Google Analytics specifically using the Google Analytics Opt-out Browser Add-on.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make significant changes, we will update the "Last Updated" date at the top of this page and display a notice on our website.
We recommend reviewing this page periodically to stay informed about how we use cookies. Your continued use of our website after changes are posted constitutes acceptance of those changes.
Contact Us
If you have questions about our use of cookies or wish to exercise your rights, contact our Privacy team:
π§ privacy@nortonantivirus.online
π +1 803-238-7867
β±οΈ Response within 5 business days