Refund Policy

nortonantivirus.online offers a 30-day money-back guarantee on all Norton Antivirus products purchased directly through our website. If you are not fully satisfied with your purchase for any reason within the first 30 days of the purchase date, you are entitled to a full refund of the amount paid.

The 30-day period begins on the date of your original purchase as confirmed in your order confirmation email. The guarantee applies to first-time purchases and does not apply to renewal orders unless specified otherwise.

To qualify for a full refund, the following conditions must be met:

• Your refund request is submitted within 30 days of the original purchase date
• The product was purchased directly through nortonantivirus.online
• Your account is in good standing (not suspended for fraud or abuse)
• The refund request is for the original purchaser's account only
• The original payment method is still valid for the refund transaction

We may ask for your order number, email address used for purchase, and a brief reason for the refund to process your request efficiently. However, a valid reason is not required within the 30-day guarantee window.

In addition to our standard 30-day money-back guarantee, we offer a 100% Virus Removal Guarantee on all Norton 360 and Norton AntiVirus Plus plans. This guarantee works as follows:

• If a virus, malware, or other threat is detected on your device after activating Norton, our certified security specialists will work remotely to remove it — at no additional cost
• If our team is unable to completely remove the threat from your protected device, you are entitled to a full refund of your subscription, regardless of the time elapsed since purchase
• To invoke this guarantee, you must contact our 24/7 support team and allow our specialists remote access to your device
• The virus must have occurred on a device that had Norton actively installed and running at the time of infection

Requesting a refund is simple and straightforward. You have three options:

• Live Chat: Click the chat widget on our website and type "Refund Request" — an agent will guide you through the process instantly
• Phone: Call +1 803-238-7867, 24/7. Have your order number ready for faster processing
• Email: Send your order number, registered email, and reason (optional) to billing@nortonantivirus.online

Please include the following in your refund request:

• Full name and email address on the account
• Order number (found in your confirmation email)
• Product name and purchase date
• Reason for refund (optional but helpful for improvement)

Once your refund request is approved, processing times vary by payment method:

You will receive an email confirmation once your refund has been initiated. If you do not see the refund within the stated timeframe, please contact your bank before reaching out to us, as processing delays sometimes occur on the financial institution's side.

• Purchases made more than 30 days ago (outside the guarantee window) — unless covered by the Virus Removal Guarantee
• Products purchased through third-party retailers, resellers, or marketplaces (not nortonantivirus.online)
• License keys that have been used on more devices than the license allows, or shared/resold
• Refund requests from accounts suspended for fraud, abuse, or violation of our Terms of Service
• Technical support or remote assistance service fees where the service was successfully rendered
• More than two refunds in any 12-month period from the same account

If your subscription is set to auto-renew and you were charged a renewal fee that you did not intend, we offer a 60-day refund window specifically for auto-renewal charges, provided:

• You contact us within 60 days of the renewal charge date
• You have not actively used the renewed subscription during that period
• Your account is in good standing

To avoid unwanted renewals, you can disable auto-renewal at any time from your account settings or by contacting us at least 3 days before your renewal date.

In certain circumstances, we may issue a partial refund at our discretion:

• If you downgrade from a higher-tier plan to a lower-tier plan mid-subscription, the prorated difference may be refunded
• If a service outage or technical issue on our end significantly impacted your use of the product for more than 72 hours
• Cases assessed individually by our billing team at their discretion

Partial refund amounts are calculated on a pro-rata basis based on the remaining unused portion of your subscription period.